Liquidhub Sdn Bhd, referred to as “we” or “us,” hereby provide the following warranty terms for the 800TH products, referred to as “Product,” to the Customer, referred to as “you” or “Customer.”

1. Product Warranty. We warrant that each Product will conform to its Specifications for the Warranty Period (the “Product Warranty”). All Product Warranty claims must be filed in writing with us via our Customer Service at customerservice@liquidhub.net within the applicable Warranty Coverage as set forth in Section (2) below. The Warranty Period begins on the date of delivery of the Product by us.
2. Warranty Coverage: Product Warranty covers manufacturing defects and malfunctions of the Product as follows:
   • Product warranty covers the Product located within the territory of Peninsula Malaysia only;
   • 5-year-warranty coverage on the structure, paintwork and glass of the pod for the following models:
     • (i) 800TH Serenity Solo Plush;
     • (ii) 800TH Serennity Solo Efficient;
     • (iii) 800TH Serenity Solo Comfort;
     • (iv) 800TH Serenity Duo Discussion;
     • (v) 800TH Serenity Duo Meeting;
     • (vi) 800TH Serenity Quattro Comfort; and
     • (vii) 800TH Serenity Hexto Comfort
     • (viii) Any other Serenity Model not stated in 2(b)(i) to 2(a)(vii) above
   • 1-year-warranty coverage on the electrical parts as follows:
     • (i) Lighting;
     • (ii) Socket;
     • (iii) exhaust fan;
     • (iv) Switch; and
     • (v) motion sensor.
3. Conditions for validity of the warranty coverage
   • The Product must be sold and invoiced directly by us or our authorized resellers or dealers;
   • The Product must be installed, uninstalled, handled, maintained, relocated, transported or shipped (as applicable) by our authorized/designated contractors;
   • The Product is inspected and maintained by our authorized contractors at least once a year;
   • The Product must be used and stored in accordance with all use restrictions, label licenses, instructions, recommendations and warnings that are set forth in this Agreement, in any other related agreement or document, on any Product label or packaging, or in Product literature furnished to Customer; and
   • The Product is used in accordance with all applicable laws and regulations.
4. Exclusions: The Product Warranty will not apply and we will have no liability under any representation or warranty with respect to:
   1. any failure to comply with the conditions set forth in Section (3) above;
   2. the Product for which payment has not been made in full to us;
   3. any modification, relocation, maintenance, repair or enhancement of the Product by Customer or any Third Party without our prior written consent;
   4. the Product is located outside the Territory in Section 2(a);
   5. Items not stated in Section 2(b) and 2(c) above
   6. damage to the Product resulting from:
      • (i) misuse, improper handling, negligence and accident;
      • (ii) normal wear and tear, cosmetic damage, or discoloration;
      • (iii) Fire, firefighting, break-in, riots, lightning, power surge and natural disasters; and
      • (iv) Exposure to chemical, excessive heat and/or humidity, direct sunlight and extreme weather conditions.
5. DISCLAIMER: EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE PRODUCT IS PROVIDED ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON- INFRINGMENT. NO WARRANTY IS PROVIDED THAT THE PRODUCT WILL BE FREE FROM DEFECTS OR VIRUSES OR THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED. YOUR USE OF THE PRODUCT AND ANY MATERIAL OR SERVICES OBTAINED OR ACCESSED VIA THE PRODUCT IS AT YOUR OWN DISCRETION AND RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE RESULTING FROM THEIR USE.
6. Warranty Claim Process: In the event of a warranty claim, you must:
   • Contact our customer service department at 800th@liquidhub.net within the warranty period.
   • Provide proof of purchase, including the original receipt or invoice.
   • Provide clear photographic or video evidence of the alleged defect or malfunction.
   • Comply with any troubleshooting steps or instructions provided by our authorized personnel.
7. Warranty Services: Subject to Section 8 below, in the event of a valid and timely claim for Product Warranty by Customer, we will, at our discretion, repair or replace any defective parts or the entire product, at no charge to Customer. If replacement parts or products are provided, it will be our sole discretion to provide them as new, refurbished, or functionally equivalent replacement parts or products.

   Notwithstanding the foregoing, in the event that after exercising commercially reasonable efforts, we are unable to repair, rework or replace the Product or part, then we will credit to Customer a Liquidated Damages (“LD”) up to the invoiced value (of the Product or part) prorated to the remaining years of the Warranty Period. For avoidance of doubt, LD is computed using the formula below:

   LD = Invoiced Value (of the Product or part) × (Remaining Years of Warranty Period ÷ Warranty Period as per Section 2)

8. Shipping, Transportation, Labor & Other Charges: If the Product or part needs to be returned for repair or replacement, the Customer will be responsible for the shipping and transportation charges to and from our designated service center. Labor charges including repair or replacement of the Product or parts shall apply if the Product Warranty or the claim is invalid. Other charges such as travelling expenses may also apply if we are required to provide the Warranty Services outside the Klang Valley.
9. Transferability: The Product Warranty is non-transferable and applies only to the original customer.
10. Governing Law: This warranty shall be governed by and construed in accordance with the laws of Malaysia without regard to its conflict of law principles.
11. Titles and Headings: The titles and headings of each section and paragraph of this Agreement are for reference only and will not affect the construction or interpretation of any provision of this Agreement.
12. Modifications: We reserve the right to modify or amend these warranty terms at any time without prior notice

By purchasing and using the product, you agree to abide by these warranty terms. If you have any questions or concerns regarding this warranty, please contact our customer service at 800th@liquidhub.net.