Privacy Policy

We take your privacy seriously. This document (“Privacy Policy”) describes what, why and how Liquidhub Sdn. Bhd. (collectively "LQH, "we" or "us") collect and use your personal data, how we protect it and how you can contact us.

Please read this Privacy Policy carefully. By accessing our website or online platforms, using any services provided by LQH, signing up for any products and services provided by LQH, submitting any information to us, or otherwise showing your agreement thereon, you will be deemed to have agreed and consented to the terms of this Privacy Policy.

We reserve the right to amend, alter, change or modify this Privacy Policy at any time and without prior notice. Any amendment, alteration, change or modification will be posted from time to time on our website.

1. Personal Data

1.1.0 In this Privacy Policy, “Personal Data” means:-
1.1.1 Any data, whether true or false, which can be related to a specific identifiable individual;
1.1.2 Your personal details, including details relating to other person(s) who may be identified from the data;
1.1.3 The contents of all information obtained from the membership and/or VIP forms and/or document(s) collected by us;
1.1.4 Other information which is available to us.

2. Collection of Personal Data

2.1.1 We may collect your Personal Data in several different ways. Sometimes, we or our authorised representative may collect your Personal Data from other sources. For example:
- a. Some of our services require you to share your data. We may ask you to provide a range of information, such as your name, age, date of birth, location, contact details, interests, company details, and newsletter preferences.
- b. When you purchase, register, send for repair or return one of our products, we may record the call or chat and/or ask you to provide information such as your contact details, delivery date and place of purchase and payment information.
- c. When you contact our customer service or support department for assistance, we may keep information about the conversation, including your name, contact details, the product(s) you bought, the service(s) you subscribed to, the reason to why you contacted us, and the advice we gave you.
- d. When you join one of our loyalty, partner, or distributor programs, we may collect information relating to your use of the loyalty, partner, or distributor program and the rewards that you are entitled to.
- e. When you visit us at a public event, such as exhibition or participate in one of our surveys, competitions, prize draws, trainings, or workshops, we may ask for information, such as your business card, name, contact details, address, interests and preferences.
- f. When you participate in survey and research, we may ask you for information, such as your email address and information about you.
- g. When you apply for a job position at LQH, we may ask you for information such as your name, contact details, education and employment history.
- h. When you submit your Personal Data to us for any other reason other than the above.

2.1.2 Please take care when submitting information to us, when completing free text fields or uploading documents and other materials. Some of our services are automated and we may not recognise that you have accidentally provided us with incorrect or sensitive information.

2.1.3 You are not required to provide the Personal Data. However, if you do not do so, we may not be able to provide you with our products or services, communicate with you or respond to your enquiries. You should ensure that all Personal Data submitted to us is complete, accurate, and true because it may result in our inability to provide you with the products and services you have requested.

2.1.4 If you provide us with any Personal Data relating to a third party, you represent to us that you have obtained the required consent of the third party to provide us with their Personal Data.

2.2 Information that we may collect from other sources:
- 2.2.1 We may also collect your Personal Data from publicly available sources and third parties, including:
  - a. When you seek to make a purchase from us, we may carry out credit and financial checks to ensure payment is not made fraudulently and that you have a suitable credit rating.
  - b. If you purchase products or services from a Liquidhub Sdn. Bhd., we may receive certain information about your purchase from the third party.
  - c. We may also receive information about you from other LQH group companies (World Hub) that you interact with. When you link your accounts for certain LQH group services.
  - d. When carrying out business to business sales calls, we may use business contact details that are publicly available.
  - e. When carrying out research and development, we may use information about you that are publicly available.

2.3 Information we may collect in relation to social networks
- 2.3.1 If you use any of our social network applications, pages or plugins or you use one of our products or services that allow interaction with social networks, we may receive information relating to your social network accounts. For instance:
  - a. If you log in to one of our websites or services using your social network account, we may receive basic details from your social network profile. The basic details we receive may depend on your social network account privacy settings. However, they might also include your social network ID, name, profile picture, gender and location. We may also receive the additional information from your profile if you give us permission to access it.
  - b. If you click on a 'like', ‘share', or similar button in one of our websites or any other online platforms, we may record the fact that you have done so. If you post any of our contents to your social network profile or feed, we may receive information about further interactions with this posted content (for example, if your contacts click on a link in the posted content), which we may associate with the details that we store about you.
  - c. If you click on a 'like', ‘share', or similar button in one of our pages on a social network site, we may receive information about your social network profile, depending on your social network account privacy settings.
  - d. For more information and for details about how you can control access to your social network profile, you should view the privacy policy and other guidance available on your social network’s website.

2.4 Information we may collect when you use websites or any other online platforms, products, and services from LQH.
- 2.4.1 Some of our online platforms and online services provide LQH with information about your use of them, including:
  - a. Details of the content that you view and interact with. For example, when you use our website or other online platforms, we may collect information about your visit, such as your browser software, which pages you view and interacted with.
  - b. Service, product, or server logs, which hold information about your use of our service, product, or websites, such as your IP address, browser information (including HTTP user agent strings), HTTP client request information and the time and location of your activities, domain, device and application settings, errors and hardware activity.
  - c. Device information such as your device ID(s) and/or information about where your device is physically located. For example, when you are using a geo-location service or application and you have provided consent to your location being shared.
  - d. Interests and preferences that you specify during setup of the Internet enabled product or service.
  - e. Communications that you have with our customer service centres or other LQH personnel may be monitored and logged.
  - f. In general, this information is collected using digital identifiers such as a device number, browser cookie or your IP address. These identifiers are used to distinguish the information provided by your browser or device from that of another user’s browser or device,
  - g. We may associate the collected information with one or more of your accounts, if for instance you are logged into a service when the information is collected.

3. Purpose of Collection, Use and Disclosure of Your Personal Data

3.1 Generally, we collect, use and disclose your Personal Data for the following purposes:
- 3.1.1 Service provision
  When we use personal information to offer our products and services to you, the processing is based on an agreement between you and LQH. We may use personal information to provide services to you including:
  - a. To provide you with a product or service you have requested, including checking that a payment is not made fraudulently, delivering your purchase or repaired products to you or ensuring that you benefit from any relevant special offer or promotion (and fulfil its obligations under any other agreement it may have with you).
  - b. To facilitate and process your searches and requests for information when you contact us about LQH and its products and services.
  - c. To resolve complaints, respond, and handle requests and enquiries.
  - d. To provide customer care, warranty, returns and other after sales services.
  - e. To verify your identity when you contact us.
- 3.1.2 Product and service development
  - a. For staff training and quality assurance purposes, particularly in relation to our customer relations department. For example, we may monitor and record your phone calls and customer-facing interaction.
  - b. To measure our performance, troubleshoot, improve, and enhance our products and services and effectiveness, fix errors, or ask for your opinions on LQH products and / or services, and conducting surveys.
  - c. To carry out research and development, statistical analysis and marketing research activities to create and improve new and existing LQH products and services, recommendations, advertisements, and other communications to learn more about customers in general.
- 3.1.3 Marketing
- 3.1.4 Security, fraud prevention and investigation
  - a. We may use your Personal Data collected from monitoring our websites, online services and emails for security purposes. We may also use your Personal Data to analyse, troubleshoot, investigate, handle, or resolve any security matters or any vulnerability. This information may be passed to the police or to other appropriate authorities. We base this processing on our legitimate interests to protect you and our company, systems, employees and partners, or on a legal obligation to cooperate with competent authorities.
  - b. We may use Personal Data to prevent, detect, and investigate commercial crime, dispute or fraud, to investigate any violations of our policies, and to conduct audit, due diligence or to analyse, prevent and manage commercial risks to LQH. For example, we may use your information such as your device ID(s) to ensure that any vouchers or discounts relating to any promotions or campaigns are not being redeemed fraudulently, and to check that a payment is not made fraudulently. In this case, we base the processing of personal information on our legitimate interest to prevent fraud and to provide benefits only to our customers.
  - c. We may also use your Personal Data to comply with applicable laws, regulations and court orders and to comply with valid legal information requests from such bodies. We may use your Personal Data to enforce or defend the legal rights of any LQH group company or the terms and conditions of any LQH product or service including obtaining legal advice and dispute resolution. In this case, we base the processing on a legal obligation to which LQH is subject or on our legitimate interest to defend our legal rights.
- 3.1.5 Other purposes
  - a. We may use your Personal Data for other purposes which are reasonably related to the above purposes.
  - b. When you apply for a job position at LQH, we will use your Personal Data for recruitment purposes. We base this processing on consent.
  - c. We may also have specifically notify you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for those additional purposes as well, unless we have specifically notify you otherwise.
  - d. We may use your Personal Data for managing the administrative and business operations of LQH and complying with internal policies and procedures. We base this processing on legitimate interests.
  - e. We may use your Personal Data to facilitate business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving any of the related corporations or affiliates of LQH. We base this processing on consent.
  - f. We may process your Personal Data using an artificial intelligence or automated decision-making tool for the purposes specified herein. We will not do so if the activity is prohibited by the local laws.
  - g. Your Personal Data may also be combined or linked via a unique identifier, such as a cookie, account number, email address and we may also match any of your Personal Data for any of the purposes listed herein. It is for your and/or our convenience (for example, to allow you to more easily register for a new service), to allow us to provide a more seamless customer support whenever you contact us and to provide you with better, personalised services, content, marketing and advertisements.

4. Processing of Children Data

4.1 We consider a child to be anyone under the age of 18. We do not knowingly seek or collect Personal Data from or about children without the consent of a parent or guardian.

4.2 If we become aware that Personal Data that has been submitted to us relates to a child without the consent of a parent or guardian, we will use reasonable efforts to:
- a. Delete that Personal Data from its files as soon as possible.
- b. Ensure, where deletion is not possible, that this Personal Data is not used further for any purpose, nor disclosed further to any third party.
- c. Any parent or guardian with queries regarding our processing of personal information relating to their child should contact us using the details provided at the end of this Privacy Policy.

5. Retention of your Personal Data

5.1 We will only retain your Personal Data for as long as is reasonably necessary for the various purposes set out in this Privacy Policy or to otherwise comply with any applicable laws and regulations concerning the mandatory retention of certain types of information.

6. Disclosing and Transferring of Personal Data

6.1 Subject to the provisions of any applicable law, we may disclose or transfer your Personal Data to the following parties for the purposes listed above:
- a. LQH’s related corporations or affiliates and their employees to provide contents, products and services to you or LQH.
- b. Agents, contractors or third-party service providers who provide services to LQH.
- c. Any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving any of LQH’s related corporations or affiliates.
- d. Our professional advisers such as auditors, financial advisers and lawyers.
- e. Relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority.
- f. Any other party to whom you specifically authorise us to disclose your Personal Data.

6.2 Some of the recipients may be outside of Malaysia. We use a variety of legal mechanisms, including data sharing agreements, to ensure adequate level of protection of your Personal Data. It is deemed that you consent and agree to LQH transferring your Personal Data outside of Malaysia for any of the purposes as listed above. If you have any questions or concerns, please contact us using the details provided at the end of this Privacy Policy.

7. Security measures

7.1 We take appropriate and commercially reasonable technical, physical, and administrative measures to protect your Personal Data from misuse or accidental, unlawful or unauthorised destruction, loss, alteration, disclosure, acquisition or access in accordance with applicable laws. These processes and systems include:
- a. Limiting access to the information and using identity and access management technologies to control access to systems on which information is processed and stored.
- b. Putting in place physical, electronic and procedural safeguards in line with industry standards.
- c. Requiring all employees to complete training about information security.
- d. Monitoring and regularly reviewing our practise against our own policies and against industry best practice.

8. Cookies, web beacons and embedded scripts

8.1 In order to improve our services to you, we sometimes use automated tracking devices such as a “cookie”. A cookie is a small amount of data that our web server sends to your web browser when you visit certain parts of our website and the use of which is intended to assist our understanding of your interest in our website. We may use the cookies to personalise the content, recommendations, advertisements and communications delivered to you so that they are more relevant to you and your interests. Please note that the cookies do not personally identify users although they do identify a user’s browser. You can always choose to disable cookies from being stored on your computer by changing your browser settings. Disabling cookies, however, may result in a limited experience of our functionality and services and in some cases may mean that we are unable to provide you with the services, or parts of the services, that you have requested. Some of our business partners whose content is incorporated into or linked to from the website may also use cookies. However, we have no access to or control over these cookies or websites.

8.2 A “web beacon” (also known as image tag, pixel tag, clear GIF or web bug) is a small piece of code used to collect advertising data, such as counting page views, promotion views or advertising responses. Web beacons or similar technologies may be used for various purposes, including, without limitation, to count visitors to our websites and to monitor how users navigate our websites.

8.3 An “embedded script” is programming code that is designed to collect information about your interactions with our websites, such as the links you click on. The code is temporarily downloaded onto your device from our server or a third-party service provider, is active only while you are connected our websites, and is deactivated or deleted thereafter.

9. Data subject rights

9.1 Under Personal Data Protection Act 2010, as a data subject you have the right to:
- a. Have your data deleted or corrected where it is inaccurate;
- b. Access your data which we process and keep with us;
- c. Stop any of our new promotional products sent to you;
- d. Withdraw your consent for us to process your personal data.

10. Contact

10.1 If you have any questions, comments, concerns, or requests to withdraw your consent, delete, make access or corrections to your Personal Data records or exercise any of your rights, you may contact us as follows:
- a. Email us at ryan.chwa@liquidhub.net
- b. Call or WhatsApp us at +603 8690 1188

10.2 If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, we may not be able to continue to provide its products and/or services to you. In addition, there are some circumstances in which we are not required to give you access to your personal information.
If you remain unsatisfied with the way in which we have handled your privacy issue, you may contact the government authority